Frequently Asked Questions

Frequently Asked Questions

Do you report to the Credit Bureaus?

Absolutely, all loans are reported to all three major credit reporting agencies.

Do your vehicles come from an auction?

Our vehicles are hand selected from all over the country. We purchase vehicles from many different avenues that include auto auctions. Once purchased, every vehicle must pass our extensive inspection, with our primary focus on safety and dependability.

My credit is really bad. Can I get approved for an affordable vehicle at Oak Motors?

Yes, we specialize in helping people with no credit, slow credit, bankruptcies and even repossessions. We will help you purchase a vehicle you can afford.

When can I trade a vehicle purchased from Oak Motors?

Oak Motors has short term financing compared to traditional vehicle purchases which makes the trade cycle shorter and allows you to trade sooner or more often, or drive payment free. As with anything, predicting the future is dependent on many variables yet to be determined but generally, under these terms; acceptable payment history, appropriate maintenance, average miles driven, and average vehicle condition, it is fairly easy (not requiring unusually large down payments) to trade vehicles every 28 to 34 months. Increased down payment will generally reduce the trade cycle and allow you to trade even more quickly.

Can I get my vehicle serviced at any Oak Motors locations?

Yes, no matter which Oak Motors location you bought your vehicle from, you can get warranty service, preferred customer service or regular maintenance at any Oak Motors service facility.

How do I make payments?

There are a number of ways to make your payment. You can set up ACH to have your payment occur automatically. You can login to your secured account on-line and make a payment. You can pay in person at any Oak Motors location by credit card, debit card, money order or check. We have a drop box at each location for after hour drops for either money orders or checks, which will be posted to your account the next business day. You can mail your payment to the lender if that is more comfortable or convenient. We can also take your payment over the phone for a small processing fee if that works best for you. Check out our partner site for more details.

If I am traveling out-of-town and have a repair problem, will my warranty still be good?

Absolutely, if you happen to have a problem while you are away, contact your selling location service department immediately so we can start the repair assistance process, which includes determining the nearest, fastest way to get you back on the road.

If we didn't answer your question, click here to contact us.

Categories: Buying Information
Share Button