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H.E.A.R.T. Oak Motors Core Values

Honesty

Honesty at Oak Motors

Honesty has a simple definition; the act of being honest. But what does being honest mean? Honesty is a part of several facets that makes one's moral character, such as, having integrity, being dependable, and showing a high set of principles. These principles and traits are learned at a young age and continue to develop throughout our lives.

It was once said that honesty is appreciated, respect is earned, trust is gained, loyalty is returned. How true that is in today’s business world. Honesty in a company is as valuable as honesty in a person. It is important to be able to have trust and respect in a company that you deal with. It creates a positive atmosphere for all. At Oak Motors, Honesty is our first value and it is extremely important to our success.

There have been many great quotes in history regarding honesty that have stood the test of time; such as Ben Franklin’s “Honesty is the best policy.” and Albert Einstein’s “Whoever is careless with the truth in small matters cannot be trusted with the important matters.” We still use these today because they are true, simple, and they work.

Honesty at Oak Motors is the quality, condition and characteristic of being fair, truthful and morally upright. It involves telling the truth at all times, even if it doesn’t benefit you.

Energy

Energy at Oak Motors

An energetic person is eager, willing, and able to innovate. The high energy Oak Motors employee brims with confidence and easily transfers that buoyancy to our customers. The mere presence of someone with boundless energy gives our employees and our customers the assurance that they will always have the support needed.

One of our responsibilities as employees at Oak Motors is to entertain, engage and educate our customers. By making everything exciting, capturing attention before moving to mundane but necessary topics, and lightening the collective mood we are able to make positive impacts in our customer’s lives.

The following characteristics stand out in high energy people:

  • Intense, eager and appreciative
  • Highly communicative
  • Focused on team results
  • Firm in their convictions
  • Good judgement of people and situations but not judgmental

High energy can help transform people, employees, teams and organizations into a One World Class Organization and that’s we thrive to do at Oak Motors.

Energy is the ability to make an effort. Assert positive energy in everything that we do at Oak Motors.

Accountability

Accountabiltiy at Oak Motors

The quality or state of accountable; an obligation or willingness to accept responsibility or to account for your actions and work.

Having accountability in the workplace and in life is crucial. Being able to know you have a responsibility or a job to do and making sure it gets done. It encompasses most everything, from showing up on time, making sure the task put in front of you is done, and taking care of all obligations you have.

As employees at Oak Motors, accountability is a must. If we make a mistake it’s up to us to hold ourselves accountable and raise our hand and say “That’s my fault, and I will fix it”. The ability to hold our co-workers accountable is also key to making sure everything is performing at a high level. We must help others to make the best possible decision and solve problems.

Accountability is the glue that holds together our commitment to our customers, in order for them to be successful. When our customers succeed, we as a Company succeed.

In order to be World Class we must hold each other accountable for the responsibilities and actions that follow so we can deliver exceptional customer service. This is important as we must be accountable to the Company Mission Statement: Oak Motors and Indiana Finance Company are committed to providing dependable transportation to individuals regardless of their credit history, and delivery of this product/service must be done in a financially sound and socially responsible manner.

Respect

Respectat Oak Motors

Respect is feeling admiration for someone because of good qualities, abilities, or achievements. Respect is simply accepting people as they are regardless of situations and personal beliefs. Showing respect means focusing on the needs of others. At Oak Motors, our customers are held with high regards and given respect regardless of their previous credit history or life experiences.

Our responsibility as employees is to make a positive impact on our customer’s experience through communication and active listening. Respect is care and we care about our customers success. We give them superior service to impact their experience before, during, and even after the sale!

Feeling respected by co-workers and leaders within our company is accomplished through recognition, feedback, accountability, and engagement in our process. Respect is an extremely empowering asset to both the employees and the customer here at Oak Motors, and it is a driving force in what we do on a day to day basis. Respecting one another is just a part of our “World Class Organization”.

At Oak Motors, respect is showing understanding, concern and appreciation for the work, feelings, efforts, and general well-being of our fellow human beings.

Trust

Trust at Oak Motors

Trust is a feeling of confidence in someone or something. To trust someone is to believe that they are providing you with the best products and services and they care about you. At Oak Motors, the trust factor is an important aspect of our day to day operations.

Oak Motors has been in business for over 30 years because of our customers and trust. You’ve trusted that we would provide you with dependable and reliable transportation; you’ve trusted us with your privacy and your lives. We care for our employees and our customers and this is done with great integrity and trust. We provide a quality product backed by a warranty at very fair prices with a sense of urgency to help our customer to continue to move forward with their lives.

In order to build trust, you need honesty and respect. Oak Motors demonstrates that every day in every department. At Oak Motors, everyone is treated fairly and with respect. We don’t just sell cars, we create relationships.

At Oak Motors, we work hard to gain trust. We realize that trust is earned.

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